試験
通常
試験時間: 00:00問題時間: 00:00
問題一覧
問題 53 / 65
Which metric most directly indicates whether the introduction of a virtual assistant has reduced the support team's workload?
①Reducing Average Handling Time (AHT)
②Percentage of automated conversations
③Reduction in escalation rate
④Improving users' self-resolution rate
⑤Decrease in the number of support inquiries